How Cambridge Support Optimised Their IT Services with Kinabase

About Cambridge Support

Cambridge Support is a renowned IT services provider based in Cambridge, UK. Known for their award-winning service and decades of expertise, they cater to businesses and charities with a wide range of IT solutions, including managed IT support, cloud services, consultancy, and network security. Their client base ranges from local enterprises to multinational organisations, underlining their versatility and reliability in the IT sector.

The Problem

Cambridge Support had been using a custom-developed software system for years, but as the company expanded, the costs of maintaining and enhancing it became significant. They needed a new system that could grow, change, and adapt alongside their rapid development, without the high costs of another custom-built solution. Simply put, Cambridge Support sought a “secure, flexible fit to our business rather than the other way round.”

Why Kinabase?

Cambridge Support’s exhaustive evaluation of management software led them to Kinabase, which ticked all the boxes on their requirements checklist. They were particularly drawn to Kinabase’s flexibility and cost-effectiveness.

"Kinabase was the closest fit for our needs," they noted. "It offered us an exceptionally flexible solution that could be configured to perfectly fit our needs without the high cost of a custom solution. Although price was not the driving factor for us, it was a factor, and Kinabase pricing was well within our budget."

Kinabase’s AI-enhanced capabilities, such as the ability to quickly build data collections, stood out. These features eliminated their reliance on fragmented data management, where records had to be duplicated from isolated spreadsheets into larger systems. With Kinabase, every department could centralise its operations in one cohesive platform.

How Cambridge Support Uses Kinabase

Implementing Kinabase allowed Cambridge Support to consolidate various independent systems into a single, integrated solution. This transition streamlined data flow, simplified compliance tasks, and bolstered team collaboration. Customisable workflows, detailed activity logs, and granular permission settings proved invaluable for efficient data oversight.

"Even our internal maintenance team has their own dedicated collection in Kinabase," they explained. "Staff can log simple maintenance requests directly into the system, ensuring all jobs are recorded, tracked, and easily retrievable for future reference."

The transition reduced dependency on multiple software subscriptions, saving time and reducing costs. Employees found it simpler to monitor project progress and access pertinent data, enhancing overall productivity.

Results

Cambridge Support experienced marked improvements in operational efficiency and data control after adopting Kinabase. By integrating various functionalities under one platform, they were able to:

• Save on costs associated with maintaining separate systems.
• Enhance team productivity with streamlined workflows.
• Maintain comprehensive, compliant records more easily.

"Kinabase has made us more efficient and improved our control over our fast-growing business," they said.